Delete your Neume account

Delete your account in the Neume app

Open Neume → Settings → Account → Delete account and follow the prompts. Read the explanation, type DELETE to confirm, then select Delete my account.

When deletion completes, you will be signed out and shown a confirmation. You will no longer be able to use that account to access Neume.

If you no longer have access to the app

Email privacy@neume.com.au from the email address associated with your Neume account. Use the subject Neume account deletion request and tell us that you want your account deleted.

You do not need to reinstall the app or sign in to send a request. We may need to verify your identity before completing it. If you no longer have access to your account email, contact us to discuss verification.

We will respond with any verification steps and confirm when your request is completed. Please do not email your password, identity documents or care records with your initial request.

What is deleted

Account-level information such as your login credentials, email, contact details, device/push information and optional profile information is deleted or de-identified where applicable.

The app also clears locally stored authentication and user-specific settings on the device where you delete your account. Copies you have separately downloaded, exported or shared are not removed from other apps or devices.

Information that may be retained

Some information may remain where required or permitted for:

• Legal obligations and applicable health-record retention requirements.
• Security, incident records and audit history.
• Consent or authority records.
• Care-record integrity and authorship history.

A limited authorship record, including your name, may remain so Care Group members can understand who contributed to a Care Recipient's record. Notes, messages and other care information may remain with the Care Group.

Deleting your Neume account does not necessarily delete a Care Recipient's entire care record or information contributed by other members of a Care Group.

If you own a group with other active members, it becomes ownerless so the team can arrange a new owner. If you are the only active member of a group you own, the group is archived and its Care Card links are revoked. Account deletion does not wipe those care records.

Retention depends on the type of information and the reason it must be kept. Contact us about the information retained in your case. Account deletion does not override applicable retention requirements.

Need help?

Contact privacy@neume.com.au about account deletion, verification or retained information.